FAQ
1. How can I cancel my order?
Orders can be canceled without charge within 24 hours of placing the order. After this period, shipping costs may apply.
2. When will my order be shipped?
Shipping typically begins 1-2 business days after order placement. Please allow for additional processing time during busy periods.
3. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at customercare@gait-tech.com . They will be happy to guide you through the process.
4. What is the return policy?
Returns are accepted within 14 days of the original purchase date. However, the return costs will be charged to the customer.
5. Are there any exceptions to the return policy?
We cannot accept returns on certain items, such as personalized or made-to-order items, perishable goods, and intimate or hygiene items.
6. What is the shipping policy for non-EU countries?
For orders to non-EU countries, the products are sent excluding VAT and with Unpaid Customs Duties (DDU). Please note that additional taxes and customs duties may apply upon delivery, and it is the recipient's responsibility to pay these amounts.
7. Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track the status and location of your shipment.
8. How can I contact Customer Service?
For further assistance, questions or concerns, please contact our Customer Care team at customercare@gait-tech.com. They are available to assist you during our opening hours.
9. What happens if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our Customer Service team immediately. We will work to resolve the problem and provide you with a replacement or refund.
10. Do you offer international shipping?
Yes, we offer international shipping. However, please be aware of the specific policies and fees associated with shipping to your country, especially if it is outside the EU.
If you have additional questions or concerns not addressed in this FAQ, please feel free to contact our Customer Service team for personalized assistance.
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