Orders can be cancelled free of charge within 24 hours of placing the order. After this time, shipping charges may apply.

Shipping typically begins 1-2 business days after your order is placed. Please allow additional processing time during peak periods.

To initiate a return or exchange, please contact our customer support team at customercare@gait-tec h.it. They will be happy to guide you through the process.

Returns are accepted within 14 days of the original purchase date. However, return shipping costs will be charged to the customer.

We cannot accept returns on certain items, such as personalized or made-to-order items, perishable goods, and intimate or sanitary items.

For orders to non-EU countries, products are shipped excluding VAT and with Unpaid Customs Duties (DDU). Please note that additional taxes and customs duties may apply upon delivery, and the recipient is responsible for paying these amounts.

Yes, once your order has shipped, you'll receive a tracking number via email. You can use this number to track the status and location of your shipment.

For further assistance, questions, or concerns, please contact our Customer Support team at customercare@gait-tech.com. They are available to assist you during our business hours.

If you receive a damaged or defective product, please contact our Customer Service team immediately. We will work to resolve the issue and provide you with a replacement or refund.

Yes, we offer international shipping. However, please be aware of the specific policies and fees associated with shipping to your country, especially if it's outside the EU.

If you have any additional questions or concerns not addressed in this FAQ, please feel free to contact our Customer Support team for personalized assistance.

AVAILABLE DESTINATIONS

Austria

Belgium

Bulgaria

Canada

China

Cyprus

South Korea

Croatia

Denmark

Estonia

Finland

France

Germany

Japan

Greece

Hong Kong

Ireland

Israel

ITALY

Kuwait

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Norway

Netherlands

Poland

Portugal

Principality of Monaco

Qatar

United Kingdom

Czech Republic

Romania

Principality of Monaco

Serbia

Singapore

Slovenia

Spain

United States

Sweden

Swiss

Taiwan

Türkiye

Hungary