1. How can I cancel my order?
Orders may be cancelled free of charge within 24 hours of placing the order. After this time, shipping charges may apply.
2. When will my order be shipped?
Shipping typically begins 1-2 business days after order placement. Please allow additional processing time during peak periods.
3. How can I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at customercare@gait-tec h .it . They will be happy to guide you through the process.
4. What is the return policy?
Returns are accepted within 14 days of the original purchase date. However, return shipping costs will be charged to the customer.
5. Are there any exceptions to the return policy?
We cannot accept returns on certain items, such as personalised or made-to-order items, perishable goods, and intimate or sanitary items.
6. What is the shipping policy for non-EU countries?
For orders to non-EU countries, products are sent excluding VAT and with Unpaid Customs Duties (DDU). Please note that additional taxes and customs duties may be applied upon delivery, and it is the recipient's responsibility to pay these amounts.
7. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status and location of your shipment.
8. How can I contact Customer Service?
For further assistance, questions or concerns, please contact our Customer Service team at customercare@gait-tech.com. They are available to assist you during our business hours.
9. What happens if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our Customer Service team immediately. We will work to resolve the issue and provide you with a replacement or refund.
10. Do you offer international shipping?
Yes, we do offer international shipping. However, please be aware of the specific policies and fees associated with shipping to your country, especially if it is outside of the EU.
If you have additional questions or concerns not addressed in this FAQ, please feel free to contact our Customer Support team for personalized assistance.